Hi, we were installing CS6 from disc when there was a power outage in the building that affected the Mac in question. We were installing CS6 professional and not CC. Installation of CS 6 was suspended due to the power outage. Since then we have been unable to restart installation for CS5 or CS6. We encounter an non-descript error: Installer failed to initialize. Download Adobe Support Advisor to detect problem (ASA has been discontinued). Same error for both CS5 and CS6.
Adobe FAQ/Troubleshooting recommended uninstalling CS6 and CS5 and then running Adobe Creative Cloud Cleaner Tool (v 2.6.0.4). This was done but still no love.
I checked for Adobe installation logs and the PDApp logs and they are gone. Nada.
Mac OS 10.8.6
We're down to wiping the Mac and starting over. Users not happy. Revolution possible.
Any thoughts?
Many thanks in advance.