Hi,
I have a new laptop and I've just installed Premiere Elements 12 but it wont run. When I create a new project I see the following message and as you can see there are no clues to what causing the issue. Organiser works fine.
I've run a windows update, installed the latest graphic and sound drivers, I've reloaded but nothing works.
| OS Name | Microsoft Windows 7 Enterprise | |
| Version | 6.1.7601 Service Pack 1 Build 7601 |
| System Type | x64-based PC | |
| Processor | Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s) |
| Installed Physical Memory (RAM) | 8.00 GB | |
| Total Physical Memory | 7.90 GB | |
| Available Physical Memory | 4.45 GB | |
| Total Virtual Memory | 15.8 GB | |
| Available Virtual Memory | 10.6 GB | |
| Page File Space | 7.90 GB | |
| Page File | C:\pagefile.sys |
[Sound Device]
| Item | Value | |
| Name | IDT High Definition Audio CODEC | |
| Manufacturer | IDT | |
| Status | OK | |
| Driver | c:\windows\system32\drivers\stwrt64.sys (6.10.6499.0, 539.00 KB (551,936 bytes), 09/07/2014 13:41) |
[Display]
| Name | Intel(R) HD Graphics Family | |
| PNP Device ID | PCI\VEN_8086&DEV_0A16&SUBSYS_198F103C&REV_0B\3&E89B380&0&10 | |
| Adapter Type | Intel(R) HD Graphics Family, Intel Corporation compatible | |
| Adapter Description | Intel(R) HD Graphics Family | |
| Adapter RAM | (2,080,374,784) bytes | |
| Installed Drivers | igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32 | |
| Driver Version | 10.18.10.3540 |
I have got local Admin rights and more free hard disk space that I know what to do with.
Thanks for any help you can offer.