Sara,
Please accept that I am not the best at computer operations. If I have a document saved and I wish to convert from a pdf file to Word, I have no problem doing that. It works every time. When the document has been saved to YEAH or uploaded to YEAH, it just won't open into a readable file, period. There is one way that I have been able to read an uploaded file to YEAH, but that is very convoluted and is not the way it is supposed to work. If I send the uploaded document to my email address, I can open it using Adobe to a Word file. But, nobody else using adobe and YEAH has to do it that way. All they do is click on the document and it is automatically converted to a readable file. mryouthexpertforky