Hi,
might be a case for completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool.
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Please follow the prescribed sequence of operations
If necessary and for further questions and if "open" please use chat, I had the best experiences.
Good luck!
Hans-Günter
